Here is a list of Frequently Asked Questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. HOW LONG DOES DELIVERY TAKE?
A. Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Q. How Do I track my order?
A. You can track your order on the 'Track your Package' page.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China.
So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take to receive a tracking number?
A. You will take usually between 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on ALL items.
Q. Where is you company located?
A. We have an office based in NYC, USA
; Supply warehouses in: USA; High-Quality vendor contacts in: China
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.